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Discovery HouseEducator Resources
Pop-Up Café & Shop · Kindergarten · Week 3

Kind customer service

Materials checklist

  • Scenario cards
  • Puppets
  • Shop props

Step by step

  1. Read a scenario card.
  2. Act it with puppets.
  3. Ask 'how could we help?'
  4. Try again kindly.

Look for & extend

  • • Notice empathy language — record quotes for learning stories.
Discovery HouseEducator Resources
Pop-Up Café & Shop · Kindergarten · Week 3

Cut out along the dashed lines and laminate.

Kind customer service

What do we need on our shopping list?

Discovery House
Kind customer service

How can you help a customer who is sad?

Discovery House
Kind customer service

Is the shop open or closed?

Discovery House
Kind customer service

Notice empathy language — record quotes for learning stories.

Discovery House
Discovery HouseEducator Resources
Pop-Up Café & Shop · Kindergarten · Week 3

Observation record — Kind customer service

Child / group:
Date:
Educator:

What I saw and heard (child's voice)

Learning I noticed (outcomes)

Where to next / how I'll extend

Outcomes this week: Connectedness · Wellbeing · QA1 · QA6